Comments on: 5 Methods for Handling Customer Complaints

By: Max Rodriguez

Max Rodriguez — Thu, 05 Nov 2009 22:21:52 +0000

great! excellent post – a great book is Secret Service, check it out sometime

By: Free Article Directory

Free Article Directory — Wed, 04 Nov 2009 21:30:53 +0000

This are great pointers for any type of business, small or large. 50 years ago, with very little competition, businesses lost sight of the importance of customer service. In today’s society, with so many competitions around, it is crucial that you provide superb customer service, or watch your customers go next door.

Good post. Cheers

By: Dena: NJ Scrap Metal

Dena: NJ Scrap Metal — Tue, 03 Nov 2009 20:37:52 +0000

You offer some sound strategies for dealing with difficult situations. I’ve always supported the position that a complaint is an opportunity, since most businesses do not handle responding to complaints well. By showing a customer that you can handle a situation effectively, you can earn their loyalty.

Lastly, I agree with thanking a customer for their feedback, but one may want to apologize for an error if appropriate. Regardless, the customer will appreciate a businesses willingness to take responsibility for a problem.

By: Banner Advertising

Banner Advertising — Fri, 30 Oct 2009 01:01:49 +0000

This article really helped me understand the core basics of dealing with unsatisfied customers. I’m not a people person in fact I hate people, I now see the importance of not procrastinating when dealing with customer complaints. I guess it’s good to get it out of the way.

By: Jobs in the Philippines

Jobs in the Philippines — Thu, 29 Oct 2009 18:25:31 +0000

If their complaints are treated well, most customers come back even if they have had a bad experience with you, and may even refer you to their friends.

By: Damien Clarke

Damien Clarke — Thu, 29 Oct 2009 02:55:40 +0000

Good points!

Something I learnt many years ago about Customer Service was, ‘Customers are not always right – but they are still the customer.’

Quite spot on I believe.

Regards
Damien

By: Kenn'e of Home Biz’preneur

Kenn'e of Home Biz’preneur — Wed, 28 Oct 2009 20:31:59 +0000

One problem that someone who runs a business out of their home has that office-run businesses don’t have is that any disgruntled customer will know were your family lives. Frankly, as a home business owner, that freaks me out so I’ve begun limiting where I post my this is his address to as a way out of protecting myself.

By: Fikri

Fikri — Wed, 28 Oct 2009 15:08:53 +0000

handling customer complaints is very important for retailer like me… thx for sharing…

By: SARAH D

SARAH D — Wed, 28 Oct 2009 08:46:18 +0000

Great post , i run my own shop and know exactly where your coming from.

keep the good posts up mate

By: Annette

Annette — Tue, 27 Oct 2009 21:51:55 +0000

Good tips. It is definitely easier to have the usual response of offering their money back and honoring the refund. But I agree with you that by remembering to thank the customer for their feedback is one great way to leave a positive impression from what could potentially be a negative experience for both the customer and the company.